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CAD
Euro
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Discreet Shipping
All items are packaged and shipped discreetly.
The sender of packages will be marked as RRZ INC.
For the most discreet international shipments avoid using Canada Post as they require a physical customs declaration on the package. Free shipping will be by the carrier of our choice. If you require a specific carrier or do not wish to have your shipment shipped by Canada Post, please select a paid shipping option other than Canada Post at checkout.
Processing Time
Orders with paid shipping require 1-2 business days of processing time to be picked, packed and prepared for shipping unless otherwise noted on the product page of the item(s) you've ordered. Shipping time quoted in checkout does not include processing time. Orders with free shipping will take 2-7 business days to process depending on order volumes. Priority is given to orders with paid shipping. During sales, peak season, carrier strikes, or other unusual circumstances, order processing or transit times may be longer than expected.
Shipping
Your shipping information must include the complete legal name of the person shipped to in the shipping address, and a valid phone number. This name must appear as it appears on a government-issued ID.
If your order needs to be shipped to an address outside of Canada you may have to pay extra charges when your package reaches the destination country such as brokerage charges, clearance charges, duty, or taxes. You are responsible for these charges. Please check with your local authorities before placing your order to determine if any duties or taxes will apply to your shipment. Most civilized countries do not charge duty or tax on medical supplies. However, it is your responsibility to check with your country's Customs office to see if your country allows the shipment of products you have ordered (or wish to order) to your country.
Refused or undelivered international packages will be abandoned and no refund or credit provided. If for whatever reason the package is seized by Customs Officials, we will NOT issue you a credit unless all products are returned to us in their original condition. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges and taxes.
Under no circumstances do we accept COD parcels.
Several countries use the transportation value for tax as they do with VAT. All countries listed below are assessed VAT/GST based on CIF value + duty. (CIF= Cost of Goods , Insurance + Freight). This means you are charged duty/taxes on both the goods and the shipping cost combined.
China(CN)
Denmark(DK)
France(FR)
Italy(IT)
Mexico(MX)
Poland(PL)
Ukraine(UA)
United Kingdom(GB)
Due to regulator constraints imposed by the laws of specific countries, we regret to inform that our shipping services are currently unavailable for Argentina, Estonia, Netherlands, Spain, and Brazil.
If you encounter any issues regarding the delivery of your order, please contact us and we’ll be happy to assist you. Please reach out to our customer service staff BEFORE contacting your carrier so we can best assist you.
Special Conditions
All orders of $750 USD/$850 CAD or more must ship to a verified address, and require a signed copy (print, scan, or online confirmation) of the invoice before shipment. We may require additional information from the card owner to validate payment from new accounts, orders being shipped to different locations from previous orders, or orders that are flagged as potentially fraudulent.
What if I don't want my order delivered to my house?
All shipments to APO addresses, FPO addresses, and PO boxes must select Canada Post as the carrier at checkout.
In Canada, you may sign up for a free flex delivery at www.canadapost.ca.
OTHER CARRIERS (UPS or Fedex) CANNOT SHIP TO PO BOXES.
If you require your UPS package to be held at a depot please sign-up for UPS My Choice BEFORE placing your order. Once your order has been shipped you can redirect your package with UPS.
If you require your Fedex package to be held at a depot please sign-up for FedEx Delivery Manager BEFORE placing your order. Once your order has been shipped you can redirect your package with Fedex. This service is available in Canada & USA.
Other customers outside of Canada and the USA should check with their national UPS or Fedex carriers about redirection options before placing their orders.
Mistakes with address or Redirection
If you notice that you have made a mistake on your address, please contact us immediately so we can fix this before your order is shipped, additional shipping charges may apply.
All orders shipped via UPS with an incorrect or incomplete address or names are subject to a $25 fee + $15 per piece for redirection or corrections. Once redirected we are not liable for parcels that cannot be redirected in time of order delivery.
Alternatively, UPS offers a service called UPS My Choice which allows you to redirect or schedule package delivery. Undeliverable packages will be abandoned.
Fedex offers a service called FedEx Delivery Manager which allows you to redirect or schedule package delivery. Undeliverable packages will be abandoned.
What if my package was late?
We do not file postal claims to recover postage for late packages. Please note we are not liable for customs delays and seasonal carrier blackouts.
Order arrived with mistakes
Upon receipt of your order, please check your shipment carefully. All shortages, damages, and errors need to be reported within 2 days of receipt. We will not be held liable for missing items after this time. If we have made an error, we will correct it at no additional charge to you. We will refund or ship the item at our discretion.
Please forward us your original order number along with a photo of the packaging and contents of your order.
The customer must retain the original packaging and product until the end of our investigation to receive proper compensation.
An item I received is defective
All pacifieraddict.com products are guaranteed for 30 days from purchase against defects in materials or workmanship.
We are not the manufacturers of all the products we sell. For these brands, they are sold "as is" with no express warranty or guarantee. Please contact the manufacturer directly for assistance.
It is essential to promptly submit images of the defective product and shipping packaging, and a detailed description of the defect to us within 2 business days from delivery. Failure to do so may result in a lack of compensation being offered. You must also hold onto the contents and original packaging for examination. We will notify you once the examination has been completed.
My item is being returned to sender
If a package is returned to us for any reason such as an incomplete address, undeliverable, uncollected, customs, refused, etc. we will contact you once it has arrived in our warehouse and will provide you with 2 options for resolution: reshipment or refund. In some cases the package may be abandoned if the return shipping fees are more than the cost of the order.
If the reason for return was due to a mistake made by us (this does not include carrier issues) we will provide you with a refund or reship your order at our discretion.
If you do want the items reshipped, you will be responsible for both the return shipping fees and the outbound shipping fees. (Orders returned with Free Shipping will have the original shipping charge added to the cost of reshipment)
If you do not want your items re-shipped, we will provide you with a refund for the undelivered items minus the return shipping fees and a 25% restocking fee. (Orders returned with Free Shipping will have the original shipping charge deducted from their refund.)
I want to return a product I purchased
Our goal is to ensure that you are totally satisfied with your shopping experience. If you have any uncertainties regarding products on our website, please feel free to get in touch with us either through email or by phone before ordering.
It is important that you are confident in your purchase before placing your order, as our items cannot be returned.
For items that are available in different sizes, please take the time to measure yourself and then consult our size charts before ordering to ensure you get the fit that’s best for you. Our customer service staff will also be happy to assist you with any sizing-related questions you may have.
If after thoroughly measuring and communicating with our staff, you happen to order an item that does not fit correctly, please send us an email and we can discuss what options are available to you.
Please note that diapers cannot be returned under any circumstances, even if a bag or case has not yet been opened. We highly recommend ordering a trial pack if it is your first time trying out a new type of diaper. This will allow you to ensure that the sizing and fit are correct before purchasing larger quantities. Made to order items are also, under no circumstances, eligible for returns.
By ordering from our site you are stating that you agree to the above terms along with those outlined in our Conditions of Use.