Shipping Information

At Pacifier Addict, we work hard to ensure that your package is shipped safely and discreetly.

The carriers we offer shipping through are Canada Post and UPS. Some free or flat-rate orders may ship with FedEx, but we do not offer rates at checkout.

The sender of packages will be marked as RRZ.INC.

Non-tracked packages can take up to 10 business days or 4 to 8 weeks internationally.

We are currently only able to ship to PO Boxes with Canada Post. Free shipping cannot be used for orders with a PO Box address. Orders placed with free shipping that have a PO Box address will be canceled, and store credit will be provided for the cost of your order.

Due to restrictions, we are unable to ship to Argentina, Estonia, Spain, Ireland, Brazil, and a few other countries. If you have trouble placing an order, contact us directly with your address, and we can confirm if we can ship to your country.

Discreet Shipping

All orders are shipped in discreet packaging. On international shipments, orders shipped with Canada Post require physical customs documents on the package. For the most discreet international shipments, please avoid using Canada Post.

Shipping Delivery Estimates

Canada - Shipping within Canada typically requires 3-5 business days for delivery. Customers located in Ontario may receive their orders within 1-2 business days, depending on their proximity to our warehouse.

USA - Shipping to the USA generally takes 4-6 business days. Expedited shipping options are available at an additional cost.

Europe - For European destinations, standard shipping via UPS is estimated to take 7-10 business days. However, using Canada Post or flat-rate shipping options may extend delivery times to 1-2 months.

Please note that these shipping times are estimates and may be subject to change due to unforeseen events, delays, or increased carrier volumes during peak seasons. For any further questions regarding expected shipping times, please contact our customer support team for assistance.

Contact Us

If you encounter any issues regarding the delivery of your order, please contact us and we’ll be happy to assist you.

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Order Mistakes - Defective Products

Order Arrived with Mistakes

Upon receipt of your order, please check your shipment carefully. All shortages, damages, and errors need to be reported within 2 days of receipt. We will not be held liable for missing items after this time. If Pacifier Addict has made an error, we will correct it at no additional charge to you. We will refund or ship the item at our discretion.

Please forward us your original order number along with a photo of the packaging and contents of your order.

The customer must retain the original packaging and product until the end of our investigation to receive proper compensation.

An Item I Received is Defective

All Pacifier Addict brand products are guaranteed for 30 days from purchase against defects in materials or workmanship (this excludes seconds and clearance items). For all other brands, please contact the manufacturer directly for assistance.

To receive compensation for defective products, you MUST send us proof of the defect and hold onto the contents and original packaging for examination. (We will notify you once the examination has been completed.)

All other brands are sold "as is" with no express warranty or guarantee.

Please note that we are not the manufacturers of all the products we sell. If you have a performance and/or warranty issue or a general complaint with a product, please contact the original manufacturer.

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Returns

My Item is Being Returned to Sender

If a package is returned to us for any reason such as an incomplete address, undeliverable, uncollected, customs, refused, etc., we will contact you once it has arrived in our warehouse and provide you with 2 options for resolution: reshipment or refund. In some cases, the package may be abandoned if the return shipping fees are more than the cost of the order.

If the reason for the return was due to a mistake made by us (this does not include carrier issues), we will provide you with a refund or reship your order at our discretion.

If you want the items reshipped, you will be responsible for both the return shipping fees and the outbound shipping fees. (Orders returned with free shipping will have the original shipping charge added to the cost of reshipment.)

If you do not want your items reshipped, we will provide you with a refund for the undelivered items minus the return shipping fees and a 25% restocking fee. (Orders returned with free shipping will have the original shipping charge deducted from their refund.)

I Want to Return a Product I Purchased

At Pacifier Addict, we want you to have the best shopping experience imaginable! If you have any questions about products on our website, please feel free to get in touch, either through email or by phone.

Before ordering, make sure you’re confident in the sizing and style of your desired items, as our products cannot be returned. For items available in different sizes, we recommend measuring yourself prior to ordering to ensure you get the fit that’s best for you. Our customer service staff will also be happy to assist you with any sizing-related questions you may have.

If, after thoroughly measuring and communicating with our staff, you order an item that does not fit correctly, please send us an email, and we can discuss what options are available to you.

Please note that diapers cannot be returned under any circumstances, even if a bag or case has not yet been opened. We highly recommend ordering a trial pack if it is your first time trying out a new type of diaper. This will allow you to ensure that the sizing and fit are correct before purchasing larger quantities. Made-to-order items are also, under no circumstances, eligible for returns.